Retrofitting with tenants in place

Case study

Poorly managed tenant engagement for retrofit projects involving multi-unit residential buildings can impact schedules, budgets and project outcomes. Early, well-planned tenant engagement can ensure projects are on schedule and on budget.

Local governments can make it a requirement for complex projects to have a tenant liaison as the direct point of contact for tenants. The liaison will understand and address tenant concerns and communicate these to the construction crew, and will work directly with tenants to accommodate special needs and scheduling throughout the project.

This case study illustrates how retrofits with tenants in place can benefit from having a tenant liaison who proactively integrates continual, consistent tenant relations for the duration of the project.

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