Construction permitting requirements are designed to keep people safe but can be difficult for applicants to navigate. Complex projects — such as deep retrofits of multi-unit residential buildings — can be even more challenging, often resulting in delays and frustration for everyone involved.

Local governments can provide enhanced support for major, significant, complex, and sometimes atypical projects by assigning a client liaison to work with the permit applicant. This improves certainty and predictability for project outcomes and timelines.

This case study illustrates how, by implementing a client liaison program, local governments can triage complex projects or projects with broad community benefits.

More retrofit case studies

• Retrofitting with tenants in place
• Solar panels boost business case for electrifying multi-unit low-rise housing

The Pembina Institute is leading the Reframed Initiative, which aims to scale up deep retrofits for healthy, resilient, and low-carbon housing. Get involved.