Construction permitting requirements are designed to keep people safe but can be difficult for applicants to navigate. Complex projects — such as deep retrofits of multi-unit residential buildings — can be even more challenging, often resulting in delays and frustration for everyone involved.

Local governments can provide enhanced support for major, significant, complex, and sometimes atypical projects by assigning a client liaison to work with the permit applicant. This improves certainty and predictability for project outcomes and timelines.

This case study illustrates how, by implementing a client liaison program, local governments can triage complex projects or projects with broad community benefits.

More retrofit case studies

• Retrofitting with tenants in place
• Solar panels boost business case for electrifying multi-unit low-rise housing

Find more resources to help local governments accelerate deep retrofits.

The Pembina Institute is leading the Reframed Initiative, which aims to scale up deep retrofits for healthy, resilient, and low-carbon housing. Get involved.